Get in touch
Contact
One address reaches us for everything. Write from the email on your account where you can — it saves a round trip proving who you are.
Or, quickest of all, sign in to Konvella and open Settings → Support: your request and our replies stay in your account, where only you can read them. More about support.
What to expect
| About | We reply within |
|---|---|
| Something is broken | 3 working days |
| Billing, refunds, cancelling | 3 working days |
| Locked out of your account | 3 working days |
| Reporting abuse or illegal content | As quickly as we can, same day where we are able |
| Privacy requests — see, correct or delete your data | 30 days, usually much sooner |
Some things are faster in the app
- Reporting a message. Point at it (tap it on a phone) and choose Report from the buttons that appear. That reaches a moderator with the message attached, which is quicker and more useful than describing it in an email.
- Reporting an account. Open the person's profile and choose Report this account — for a name, bio or picture that breaks the rules, or for how they are behaving.
- Appealing a decision. If your account has been limited or disabled, the sign-in screen offers an appeal. A person reads every one.
- Cancelling a subscription. Settings → Subscription, one click. You do not need to email anybody to stop paying.
- A forgotten password. Use the link on the sign-in screen.
Who you are writing to
Konvella is operated by an independent developer.
Paid subscriptions are sold and billed by our payment provider, acting as the merchant of record — that is the name you will see on your bank statement. For anything about a payment, write to us first and we will sort it out.
We are a small operation, not a call centre. You will get a reply from a person.