Legal

Refunds and cancellation

Last updated 2026-11-06

The short version: cancel whenever you like, in one click, and keep what you paid for until the month runs out. If you are unhappy within 14 days of a payment, write to us and we will refund it.

Cancelling

Open the app, go to Settings → Subscription, and choose Cancel subscription. It takes one step. We do not ask you three times, we do not hide the button, and we do not make you email anybody.

When you cancel:

• the next payment does not happen;
• nothing is taken away straight away;
• you keep your plan and everything it includes until the exact moment the month you already paid for ends — the app shows you that date and time;
• after that, your account goes back to the free plan.

Changed your mind before it ends? There is a button to keep it, and the subscription carries on as if you had not cancelled.

Refunds

Within 14 days of a payment — if Konvella is not what you expected, write to us and we will refund that payment in full. No explanation needed.

This is also your statutory right if you are a consumer in the EU or the UK: you may withdraw from a distance contract within 14 days. Because a subscription gives you access immediately, that right would ordinarily end as soon as you start using it. We do not hold you to that — the 14 days stand either way.

After 14 days — a month already paid for is not usually refunded, because you had the use of it. Cancel and you keep the plan until that month ends.

We will refund outside the 14 days, without arguing, where:

• you were charged twice for the same month;
• you were charged after cancelling;
• the service was substantially unavailable for a large part of the month;
• somebody used your account without permission and we can see that is what happened.

If we close your account

If we disable an account with a paid subscription running, we refund the unused part of the month — unless it was closed for fraud or for abusing another person.

How to ask

Email support@konvella.com from the address on your account, and tell us which payment. The reference on your receipt (it looks like KV-7F3A9C2E) makes it quicker, but is not essential.

We reply within three working days. An approved refund goes back to the card or account you paid with, and usually appears within five to ten working days depending on your bank.

Who actually processes it

Subscriptions are sold and billed by our payment provider, who is the merchant of record. Refunds are issued through them, which is why your statement will show their name. You do not need to contact them yourself — write to us and we will handle it.

Changing plan

Moving up a plan takes effect immediately. Moving down takes effect at the end of the month you have paid for, so you are never charged twice for overlapping time and never lose days you paid for.

Anything unclear: support@konvella.com